Usability Stockholm Syndrome and User Testing in the Wild

Despite the value of usability testing in a lab, the practice has many limitations and critics, especially because using equipment in a lab is so different from the everyday experiences of users. While the immediate assumption is that using equipment in the foreign, potentially off-putting environment of the lab might bias users towards disliking a product, Jensen Harris argues that usability labs create a kind of Stockholm Syndrome, where users sympathize with their test-administering captors. That’s one reason why more companies like Firefox are conducting user testing “in the wild,” leaving the lab to seek out users in their natural habitats. Those interested in the practice can check out this free archived seminar from Dana Chisnell, a leading advocate of “in the wild” testing.

Advertisements

0 Responses to “Usability Stockholm Syndrome and User Testing in the Wild”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Archives


%d bloggers like this: