Here’s a great post from A Tech Writer’s World titled “Our Unpreditable Users,” about the often unexpected responses users have to documents and products, and the steps designers have taken to respond to user behavior. The post is a great reminder that user behavior, even when it is surprising or seems to be irrational, is the ultimate guide in designing documents and products. Over on the blog Design with Intent, Dan Lockton offers several cognitive strategies designers use to influence behavior.
Also, Snopes verifies the Van Halen Brown M&M anecdote discussed in the Tech Writing World post. And you thought they were just being divas…
Technical Communication at UAHuntsville 
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